Are your Service Technicians background checked and drug tested?
Yes, all Service personnel are required to be independently background checked and drug screened.
Can I contact key staff after normal business hours?
Yes, clients are provided with after-hours contact numbers.
Can I get quotes online?
Yes, the RSG client portal supports instant quotes, and multiple pricing programs.
Can I obtain client or organizationally specific reports?
Yes, reporting is easily available… just tell us what you need.
Do your Service Technicians communicate directly with the RSG team from the field using a mobile device?
Yes, Field Service Technicians are able to communicate in real time using the proprietary field service app.
Can you handle last minute requests?
Yes, last minute requests are routinely and easily handled.
Can I call in or fax in an order?
Yes, your wish is our command! Therefore, we are flexible to your needs.
Are your Service Technicians in uniforms?
Yes, Service Providers are in uniform and have a photo ID. They are instructed to show this to both the transferee, as well the Move crew during the introduction.
How do you handle claims?
We have skilled and experienced in-house claims personnel.
Can I be assigned a dedicated Service Team for me and my associates?
Yes, we recognize that individuals may develop a preference for a certain individual or team to be the primary point of contact, and we support this internally.
Can I manage my orders online?
Yes, from your desktop, your laptop, your IPad, or any other mobile device.
Do you communicate with the transferee directly when a new order is received?
Yes, usually within hours of receipt of a new order.
