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Q
Are your Service Technicians background checked and drug tested?
A

Yes, all Service personnel are required to be independently background checked and drug screened.

Q
Can I contact key staff after normal business hours?
A

Yes, clients are provided with after-hours contact numbers.

Q
Can I get quotes online?
A

Yes, the RSG client portal supports instant quotes, and multiple pricing programs.

Q
Can I obtain client or organizationally specific reports?
A

Yes, reporting is easily available… just tell us what you need.

Q
Do your Service Technicians communicate directly with the RSG team from the field using a mobile device?
A

Yes, Field Service Technicians are able to communicate in real time using the proprietary field service app.

Q
Can you handle last minute requests?
A

Yes, last minute requests are routinely and easily handled.

Q
Can I call in or fax in an order?
A

Yes, your wish is our command! Therefore, we are flexible to your needs.

Q
Are your Service Technicians in uniforms?
A

Yes, Service Providers are in uniform and have a photo ID. They are instructed to show this to both the transferee, as well the Move crew during the introduction.

Q
How do you handle claims?
A

We have skilled and experienced in-house claims personnel.

Q
Can I be assigned a dedicated Service Team for me and my associates?
A

Yes, we recognize that individuals may develop a preference for a certain individual or team to be the primary point of contact, and we support this internally.

Q
Can I manage my orders online?
A

Yes, from your desktop, your laptop, your IPad, or any other mobile device.

Q
Do you communicate with the transferee directly when a new order is received?
A

Yes, usually within hours of receipt of a new order.